Policies
Cancellation & Refund Policy
This policy explains how cancellations and refunds work for the digital products sold on mularajsinh.com by Mularajsinh Ravalji. Payments are processed by Razorpay.
1. Digital products
Every product we sell (eBooks, trading journals and video courses) is delivered digitally. Access opens right after a successful payment, so there is no shipping step to cancel.
2. Cancellation
Because access is given instantly, an order cannot be cancelled once the payment succeeds. If you paid by mistake or were charged twice, contact us and we will treat it as a refund request.
3. Refund eligibility
- You may request a refund within 7 days of the purchase date.
- A duplicate payment for the same product is refunded in full.
- If the payment succeeded but you never received access and we cannot fix it, the payment is refunded in full.
- Requests made after 7 days, or for files that have been shared or resold, are not eligible.
4. How to request a refund
- Email or WhatsApp us within 7 days of purchase.
- Include your Razorpay payment ID (it starts with "pay_"), the email or phone number used to pay, and the reason for the request.
- We reply within 2 working days to approve the request or ask for more details.
5. Refund timeline
Approved refunds are initiated within 5 to 7 working days through Razorpay, to the original payment method (UPI, card, netbanking or wallet). Your bank may take a few more working days to show the credit. We do not refund in cash or to a different account.
6. Contact
mulrajsinhraulji@gmail.com · WhatsApp +91 96016 26957